Frequently Asked Questions
Everything you need to know about your Rieker shopping experience.
How do I determine the correct size for my Rieker shoes?
Rieker shoes generally follow standard European sizing. We provide a detailed size guide on each product page to help you convert your measurements and find the perfect fit for our anti-stress footwear.
What is the standard shipping time for my order?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
What makes Rieker 'Anti-stress' shoes different?
Our unique construction focuses on four key properties: minimum weight, maximum flexibility, a fit that allows for foot expansion during the day, and superior shock absorption on different surfaces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
How should I care for my leather Rieker shoes?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or waterproofing spray regularly to protect them from the elements.